The Australian Industry Skills Committee’s Emergency Response Sub Committee recognises that there is a greater need than ever to reskill and upskill workers, particularly where their jobs have been impacted by the COVID-19 pandemic. The sub-committee is also exploring opportunities to support any urgent and unmet skills needs of businesses as they seek to adjust to the significantly altered economic environment. To address this, the sub-committee welcomes feedback on what critical skills are needed by workers and businesses, and where VET training products could help to provide these critical skills rapidly.
The curve of Covid-19 infections is flattening in Australia and we are now entering into what commentators are calling the ‘new normal’. What impact has this had on the Property Services industry, and what changes are likely to endure?
The impact of the pandemic and its associated public health requirements will not be the same for all nations, industries and sectors. Job losses across all industries have been minimised through the Australian Government’s wage subsidies JobKeeper and Supporting Apprentices and Trainees scheme. Despite these initiatives, there was a negative 44% decline in online job advertisements in Australia during March, a fall comparable with Singapore and the United States. New Zealand and the United Kingdom experienced greater declines with -61% and -63% falls respectively.
The pandemic is predicted to be an accelerator of megatrends, particularly those in the areas of digital technology and social equality. The Property Services industry in Australia has been disrupted by the pandemic, although the Property Services Industry Reference Committee (PIRC) observed that these impacts have not been uniform or evenly distributed. Initial job losses appear to be more pronounced in public-facing, customer service roles and entry-level jobs, such as real estate. More senior roles in this sector have been insulated by digital adjustments to physical distancing requirements, such as online auctions. These are not new, but rather a continuation of the ‘prop tech’ trend which has already rapidly transformed this sector. This further highlights digital and data training gaps within the industry. REIQ CEO Antonia Mercorella recently observed: “The industry has embraced ‘prop tech’ with the necessary speed required over the last few weeks, that there’s no stopping it now and supporting this shift in technology will be [sic] an influx of new markets looking to Queensland as their new home.”
With large numbers of people currently staying home for work and study, the liveability of our built environment has become paramount. Facilities management and maintenance sectors, particularly cleaning, have seen increased demand since the pandemic began in March. For example, in early May, Whizz an on-demand cleaning start-up, was seeking to recruit 1,000 cleaners to meet rising customer demand for ‘specialised disinfectant and decontamination deep cleaning.’ Airtasker also reported an 8% increasing in jobs for deep cleaning in March to early April. Members of the PIRC also observed that negative impacts and job losses have been moderated by the redeployment of some workers, such as security staff that managed crowded spaces now working in essential services settings like hospitals and supermarkets. Despite the pandemic, new areas of industry demand are expected to emerge in waste management from the development of local recycling by state governments, as a recent report that 5000 new jobs could be created in this sector in Victoria indicates.
Skilling and Reskilling Australia
The federal government has said that a ‘new economy’ is expected to emerge from the pandemic. In anticipation of this, the government’s responses has included support for online approaches to training. Minister for Education Dan Tehan has said the response is “unashamedly focused” on domestic students. On 12th April 2020, Ministers Tehan and Cash announced a range of training and education responses. The Higher Education sector’s development of new six-month micro-credentials, to be completed by students between May and December 2020, has received the headline attention. Support for the VET sector includes the following support for RTOs and students:
Regulatory fee relief for RTOs – ASQA fees refunded or waived
VET Student Loan fees six-month exemption to support full-fee paying students to continue studying
The Australian Industry and Skills Committee (AISC) has prioritised infection control training across industry sectors, with four new skill sets endorsed by the AISC Emergency Response Sub-Committee and Council of Australian Governments (COAG) Skills Council. These skills sets have not been designed for the Property Services industry, but rather to support workers in retail, food handling and transport and logistics sectors. They are designed to complement, not replace, existing non-accredited infection control training.
Minister Cash has also said the government has been working with registered training organisations and that there are 2000 vocational education and training courses available online, and that these can be identified on the MySkills website. There are currently 18 property services-coded industry courses and 26 skill sets listed on MySkills.gov.au with online delivery options.[1] The specific nature and extent of online delivery is not yet detailed on the MySkills website. Some, such as the Canine skill set, are listed as having online delivery options, but do not detail if they will be wholly delivered online.
State and Territory Support for Property Services Training
States and territories have also developed their own specific support for VET-based training during the pandemic, ranging from a shift to online or blended delivery through to free micro-credentials and skill sets to options to upskill retrenched workers, through to continuing to offer free qualifications in the property industry. These tangible support and training offerings vary considerably between jurisdictions, and are detailed in the Appendix.
There are new and existing training incentives likely to attract people to the Property Services industry, with some states offering free micro-credentials and skill sets which will allow retrenched and stood down workers to upskill in areas that would value-add to their current work. These vary by state and territory, with areas including digital literacy, digital data essentials, business skills, mental health peer skills, and mentoring and supervision. An overview of these is provided in the table below. Please note, these offerings are susceptible to change as states and territories begin to develop industry stimulus packages. For example, the $2.7 billion dollar construction industry stimulus package announced on 18 May by the Victorian government, including school upgrades, may have positive flow-on to the Property Services industry.
The New Normal & the Second Wave: Implications for the Property Services Industry
Australia has successfully reduced Covid-19 transmissions through public health closures and advice, however the duration of the pandemic and its long-term impacts for industry are difficult to predict. Current reduced industry demand for workers is expected to be temporary, but until a vaccine is developed, the ‘new normal’ will change public-facing customer service delivery. Even without a second wave of infections, there may be delayed negative impacts on industry due to declining customer confidence, high unemployment, significant falls in GDP and higher than usual government debt. We might expect, for example, some non-essential residential maintenance works to be delayed or reduced. More positively, this is also seen as a moment of possibility, Property Services sectors are likely to be recognised as crucial to rebuilding resilience in the Australian built environment, such as through digitally connected housing and workplaces, and climate adapted, resilient housing.
Key points
The Property Services Industry is expected to be impacted by the pandemic, although not in uniform ways across all of its sectors.
Face to face customer service has shifted to digital options and this trend is likely to continue until a vaccine is created.
There is demand for deep cleaning and facilities management services throughout the pandemic.
The AISC has prioritised infection control skills and developed skill sets.
There are opportunities for the Property Services workforce to develop new skills in digital literacy and data, mental health peer skills, and business and customer service through fee relief and fee-free VET courses offered by the commonwealth and jurisdictions
Property Services are crucial to the liveability of the Built Environment and plans for industry stimulus proposals should explicitly describe their benefits, consequences and training implications for Property Services.
Summary of Australian government VET training and education support during COVID-19 pandemic, at 18 May 2020.
Government
Organisation/s
Details
Commonwealth
DESE
ASQA fees refunded or waivedVET student loans six-month exemptionMicro-credentials online – priority area study to be completed May to Dec 2020
Commonwealth
AISC and COAG
Four new Infection Control skill sets have been endorsed by the AISC Emergency Response Sub-Committee, and the Council of Australian Governments (COAG) Skills Council.
Free micro-credentials and skill sets, delivered online, to Queensland residents.
Micro-credentials offered: - Digital Literacy Essentials (MCC00013) - Cyber Security Essentials (MCC00014) - Communication Technologies for Business Success (MCC00015) - Digital Data Essentials (MCC00016) - Data Security Essentials (MCC00017) - Data Analysis Essentials (MCC00018)
Nine free skill sets, including[2]: - Mental Health Peer Work Skill Set (CHCSS00103) - Basic Customer Engagement Skill Set (BSBSS00034) - Mentoring and Supervision (SITSS00039)
There are currently no CPP courses on Victoria’ Free TAFE course list. However, the state’s two accredited courses in Building Information Modelling - a short course and an advanced diploma - are currently offered without fees.
Fee-free, accredited short courses offered by TAFE NSW (maximum 2 per person). Five short courses are currently available. These are: - Develop Administration SkillsEnhance Your Digital Impact - Grow Health and Medical Knowledge - Improve Leadership Performance - Practical Business Skills
There are also free micro-learning resources in: - Collaborate and lead a dispersed team - Working from home
Skills Canberra ACT government’s $137 million economic survival package includes support for VET learners, including apprentices and trainees
Subsidies for priority skills and qualifications to tackle workforce demand and supply issues as a result of the pandemic, including: - CPP30316 Certificate III in Cleaning Operations - CPPSS00050 Clean hospitals and aged care facilities
Calling VET industry stakeholders, we want you to raise any COVID-19 issues relating to #training products or #workforce skilling. As you become aware of issues, please raise them with us promptly to help us work with the AISC to respond to the #COVID-19 crisis.
Construction work in Australia is expected to continue during the pandemic. However there are strong indicators that significant numbers of workers have been adversely impacted. A recent report by the Australian Tax Office (ATO) identified the construction industry as the second largest industry group to register for the JobKeeper allowance, with more than 100,000 applicants. A crude calculation based on this figure suggests that up to one in three construction businesses may have experienced a downturn of at least 30 per cent.[1]
Reduced industry demand for current and new workers is likely to be temporary, with supply chains and demand expected to return, although the duration of the pandemic and its long term impacts are difficult to predict.
Skilling and Reskilling Australia
The federal government has said that a ‘new economy’ is expected to emerge from the pandemic. In anticipation of this, the government’s response has included support for online approaches to training. Minister for Education Dan Tehan has said the response is “unashamedly focused” on domestic students.
On 12th April 2020, Ministers Tehan and Cash announced a range of training and education responses. The Higher Education sector’s development of new six-month micro-credentials, to be completed by students between May and December 2020, has received the headline attention. Support for the VET sector includes the following support for RTOs and students:
Regulatory fee relief for RTOs – ASQA fees refunded or waived
VET Student Loan fees six-month exemption to support full-fee paying students to continue studying
Minister Cash also said the government has been working with registered training organisations and that there are 2000 vocational education and training courses available online, and that these can be identified on the MySkills website. There are 32 construction industry courses listed on MySkills.gov.au with online delivery options. The specific nature and extent of online delivery is not yet detailed on the MySkills website.
State and Territory Support for Construction Industry
States and territories have also developed their own specific support for VET-based training during the pandemic, ranging from a shift to online or blended delivery through to free micro-credentials and skill sets to options to upskill retrenched workers, through to continuing to offer free qualifications in the construction industry. These tangible support and training offerings vary considerably between jurisdictions, and are detailed in the summary below. This list was accurate at the date of writing, but it is important to note that new developments are moving swiftly, with many of the responses listed here having emerged within the last week.
There are new and existing training incentives to attract people to the construction industry, with some states offering free micro-credentials, and skill sets which will allow retrenched and stood down workers to upskill in areas that would value-add to their current work. These vary by state and territory, with areas including digital literacy, digital data essentials, business skills, mental health peer skills, and mentoring and supervision.
Implications for the Construction Industry
The Construction Industry is expected to be negatively impacted by the pandemic, particularly its workforce. However, this is also an opportunity for its workforce to develop new skills in digital literacy and data, mental health peer skills, and business and customer service. These skills are often mentioned by industry stakeholders as requiring further development to take the industry from 3.0 to 4.0.
The federal, state and territory government responses are to be commended. To better meet the needs of industry, further work is needed to:
ensure consistency of micro-credential and skill set availability across the commonwealth. These opportunities need to be equally available and accessible.
The limitations of exclusive online delivery for meeting licensing and evidence requirements needs acknowledgement. Blended delivery options need further exploration in order to meet trade requirements.
The benefits of upskilling options need to be further promoted to constructions workers who have been retrenched or stood down.
Further work is needed to understand how jurisdictions are supporting apprentices and trainees who may be unable to meet requirements.
Summary of Australian government VET training and education support during COVID-19 pandemic, at 20 April 2020.
Government
Organisation/s
Details
Commonwealth
DESE
- ASQA fees refunded or waived - VET student loans six-month exemption - Micro-credentials online – priority area study to be completed May to Dec 2020
Free micro-credentials and skill sets, delivered online, to Queensland residents.
Micro-credentials offered: - Digital Literacy Essentials (MCC00013) - Cyber Security Essentials (MCC00014) - Communication Technologies for Business Success (MCC00015) - Digital Data Essentials (MCC00016) - Data Security Essentials (MCC00017) - Data Analysis Essentials (MCC00018)
Four of the nine free skill sets are potentially relevant to workers in CPC industry[2]: - Mental Health Peer Work Skill Set (CHCSS00103) - Basic Customer Engagement Skill Set (BSBSS00034) - Mentoring and Supervision (SITSS00039) - Transport (Driver) Skill Set (SSTLI0021)
There are six CPC courses on Victoria’ Free TAFE course list: - Certificate IV in Building and Construction (Building) - Diploma of Building and Construction (Building) - Advanced Diploma of Building Surveying - Certificate III in Concreting - Certificate III in Construction Waterproofing - Certificate IV in Plumbing and Service
21 fee-free, accredited short courses offered by TAFE NSW (maximum 2 per person), however only five of these short courses are currently available. These are: - Develop Administration Skills - Enhance Your Digital Impact - Grow Health and Medical Knowledge - Improve Leadership Performance - Practical Business Skills
South Australia
TAFE SA
TAFE SA has extended its mid-semester break (previously 9 to 27 April 2020) to start 30 March 2020. Courses will resume on 27 April 2020. All TAFE SA and training organisations are encouraged to increase their ability to deliver training remotely or online where possible.
$24.5 million support package for the construction workforce, including: - $2,000 payment to employers to maintain existing apprentices and trainees - $9.5 million in new monthly payment program to employers of apprentices and trainees - $5 million to support more than 5,000 building and construction apprentices and trainees to complete short training courses - Apprentices and trainees employed in the industry can claim up to $1,000 to support the costs of undertaking short courses to assist them in upskilling
