Important information: at it's meeting in February, the AISC did not approve of the security review. This will instead be passed on to the new Cluster organisation to be reconsidered as part of their first work plan, 2023.


At the direction of the Property Services IRC, Artibus Innovation is seeking to undertake a review of Security qualifications to address issues that have been raised through our continuous improvement process and feedback received from industry stakeholders. At present, it is envisaged that there are four particular areas that need addressing, although these issues do not have a structural impact on the qualifications they require a case for change.

  1. Replace two misaligned communication units in CPP20319 Certificate II in Technical Security qualification
    • Two units from the security operations qualifications were included as core units within the Certificate II in Technical Security. It has since been identified that these units are not suitable for inclusion as they require candidates to demonstrate interactions with physically aggressive customers which is a function of crowd controllers but not security installers. The development process will determined if the following units of competency are more fit for purpose; BSBXCM301 Engage in workplace communication and BSBOPS203 Deliver a service to customers.
  2. Update entry requirements in CPP31318 - Certificate III in Security Operations to remove learner barriers
    • It has been identified since endorsement in 2018 that the entry requirement for the Certificate III in Security Operations, ‘Must hold a current Security Officers licensing in the relevant jurisdiction’ can cause a lengthy delay for candidates wishing to undertake the cash-in-transit pathway. The application, probity, and issuance of a Security Officers license can take several months.
    • An administrative change is required to align the training package with industry and regulator expectations and remove the barrier to the learner by amending the entry requirements to read, ‘Must hold either the CPP20218 - Certificate II in Security Operations OR a current Security Officers licence in the relevant jurisdiction’. This will remove the need for a licence application until the learner has completed their training.
  3. Development of 3 new units of competency for CPP31318 – Certificate III in Security Operations which will also be packaged into the updated skill set CPPSS00044 - Provide Security Services in a Health Care Environment
    • The skills and knowledge for these three units will cover the purpose of the security role in a health care setting. Topics included in the reviewed or developed units will cover:
      • legislative and organisational requirements in the health care environment
      • medical and clinical terminology
      • knowledge of mental illness
      • knowledge of emotional trauma and trauma as a life experience (both for patients and family/carers)
      • strategies for security response
      • relevant documentation is completed and securely maintained with due regard to confidentiality in accordance with health procedures
      • working as part of a team with clinicians to deliver services to assist patients
      • deal constructively with conflict, within the organisation’s established processes
      • Understanding aggression as a clinical issue
      • understanding and implementing infection control practices.
  4. Review and update CPPSS00044 - Provide Security Services in a Health Care Environment skill set and related unit to describe the skills needed to security operations in the Heath Care Environment
    • Security staff working in a health environment are primarily interacting with (and assisting in managing the behaviour of) patients who are in health setting to receive treatment and care. In many cases the security related risk arises from the clinical conditions being experienced by these patients and the security response needs to be adapted to take this into account. Unlike other industries security staff in the health environment work as part of a team, with clinical colleagues to manage risk arising from patients. In this context the specialised skills needed by security officers to react, interact and protect people and property in a health setting are not currently covered, nor adequately addressed in other security industry units of competency. The specialised skills and knowledge required by security officers working in health settings has been brought into sharp focus by the unprecedented pressures created by COVID 19.
    • The existing Skill Set contains superseded units and is no longer aligned with industry expectations.

If you are interested in this project, or have something you'd like to contribute, please get in touch with the project manager Jeremy at jeremy@artibus.com.au

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